Shipping & Lead Times
At TheGemsCharms, every piece is handcrafted and shipped from Jaipur, India — the renowned Pink City and one of the world’s most celebrated gemstone hubs.
Shipping
Gold Charms
All gold charm orders are shipped via UPS, FedEx, or DHL and include full shipping insurance for complete peace of mind.
Silver Charms & Loose Gemstone Charms (without gold and silver work)
We offer two international shipping options:
- Standard Shipping: 10–15 business days after production (carriers other than UPS, FedEx, or DHL)
- Express Shipping: 5–7 business days after production (via UPS, FedEx, or DHL)
Production & Processing Time
As each piece is handcrafted to order, production typically requires approximately 14 business days, regardless of the shipping method selected.
- In-Stock Items: Dispatched within 1–2 business days
- Custom & Made-to-Order Jewelry: Please allow up to 3 weeks for production and shipment
Shipping Costs
Shipping costs are calculated automatically at checkout based on your destination and selected shipping method.
Please note that shipping transit times begin only after your order has completed production and has been dispatched.
Customs Duties & Taxes
International customers are responsible for any customs duties, import taxes, VAT, or local fees imposed by their destination country.
All international shipments are fully insured and require a signature upon delivery. TheGemsCharms is not responsible for customs charges, taxes, or import duties assessed by local authorities.
Delivery Information
While we work hard to ensure timely delivery, transit times may occasionally be affected by customs clearance procedures, adverse weather conditions, or holiday-related carrier delays.
Need Assistance?
If you have any questions regarding shipping, delivery, customs, or your order status, please contact us at info@thegemscharms.com. Our team will be happy to assist you.